Privacy Policy for Vic.Care

Last Updated: 19 June 2025

At Vic.Care, your privacy is important to us. We are committed to protecting the personal information you share with us in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the NDIS Practice Standards.

This Privacy Policy outlines how we collect, use, store, disclose and safeguard your personal information.

1. What Personal Information We Collect

We may collect the following types of personal information:

• Full name, date of birth, address, contact details

• Emergency contact details

• Medical history, health information, support plans

• NDIS participant number and plan details

• Billing and payment information

• Records of communication, feedback, or complaints

2. How We Collect Personal Information

We may collect your information:

• Directly from you through forms, phone calls, emails, or our website

• From your authorised representatives, guardians, or advocates

• From third parties such as NDIS, healthcare providers, or referral agencies

• Automatically through cookies when you use our website

3. Why We Collect Your Information

We collect personal information to:

• Deliver quality support and care services under your NDIS plan

• Communicate with you and your authorised contacts

• Monitor, review, and improve our services

• Meet legal, regulatory, or funding requirements

• Maintain internal records and manage service bookings

4. How We Store and Protect Your Information

Your personal information is stored securely in both digital and physical formats. We implement a range of security measures including:

• Password-protected systems and encrypted databases

• Access controls and staff confidentiality agreements

• Regular audits and secure data disposal protocols

5. When We Share Your Information

We may share your information with:

• NDIS Commission and other relevant regulatory bodies

• Medical or allied health professionals (with consent)

• Legal representatives, auditors, or financial service providers

• Emergency services when required by law or to prevent serious harm

We do not sell or trade your information.

6. Access and Correction of Your Information

You may request access to your personal information or ask us to correct it if it’s inaccurate. Please contact us via the details below.

7. Cookies and Website Analytics

Our website may use cookies for analytics and functionality purposes. You can adjust your browser settings to disable cookies if preferred.

8. Privacy Complaints and Contact

If you have concerns or complaints regarding your privacy, please contact us first so we can address the issue:

Vic.Care
Email: info@vic.care
Phone: 1800 484 222
Address: Suite 306/7 Jeffcott St, West Melbourne VIC 3003

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.